Terms and Conditions

INTERNET & PHONE ORDERS

ORDER PROCESSING & SHIPPING DISCLAIMER

Please allow 24-48 hours for order processing on all in stock merchandise, any labor repairs or service adjustments may extend order processing. Diamonds listed on our site are located in stores throughout the nation and may take an additional 3 days to process an order. If you would like to view a particular diamond in-store we ask that you make an appointment.

Please keep in mind that these times are estimated and should be considered as guidelines. Order processing period is separate from shipping.

All orders placed after 3:00pm Pacific Standard Time will begin processing the following business day.

Backordered and pre-order items do not begin processing until inventory is received at our fulfillment center. For further inquiries on shipping timeline please call us at 760-241-2335.

RETURN AND EXCHANGE POLICY

Ozel Fine Jewelry is committed to complete customer satisfaction. We take pride in the quality and workmanship of our merchandise and are confident that you will be completely satisfied. If you decide to return your original purchase made online or over the phone, for any reason at all, Ozel Fine Jewelry will refund your item(s) as long as the package is post marked by the 15th day from you receiving the item(s). Exchanges will be processed as long as the item(s) are post marked within 30 days from the date received. All exchanges and upgrades are final. A Restocking Fee applies to all custom built items, the restocking fee is 25% of the total invoiced amount or the total cost of labor and materials for setting, sizing will be deducted from the refund amount. Freight and labor charges will not be refunded. Labor charges include but are not limited to: setting of a diamond or gemstone, ring sizing or the conversion of earring posts from standard friction backs to screw backs. Please ensure that the contents of the package are in their original condition and secure within the jewelry box. For security reasons, do not indicate the contents on the exterior of the package. Do not forget to include the diamond certificate, if applicable: a $100 fee applies to any missing diamond certificate. We recommend the package be returned to us by registered mail insured for the amount of the item(s).

• Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package:

Ozel Fine Jewelry
Attn: Customer Service
12200 Amargosa Rd.
Victorville, CA 92392

Ozel Fine Jewelry will process your return upon receipt of the package. Returns or exchanges must be accompanied by the original sales receipt. Upon receipt, we must confirm that the returned jewelry has not been damaged or suffered excessive wear and tear during the 15 day return or 30 day exchange period.

EXCHANGE AND UPGRADE POLICY

All exchanges must be accompanied by the original sales receipt. Any item(s) may be exchanged within 30 days. All exchanges and upgrades are final. The greater of either 25% of the total invoiced amount or the total cost of labor and materials for setting, sizing and otherwise customizing may be deducted from the exchange amount. Labor charges include but are not limited to: setting of a diamond or gemstone, ring sizing or the conversion of earring posts from standard friction backs to screw backs. All loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged within 90 days of purchase. After the initial 90 day period, loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged for 80% of the original price if returned undamaged. Freight and labor charges will not be credited to your exchange item.

 

IN-STORE

EXCHANGE POLICY

NO RETURNS OR REFUNDS on in-store location purchases, Exchanges only. All exchanges must be accompanied by the original sales receipt. All items except for custom and special orders may be exchanged within 30 days. All loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged within 90 days of purchase. After the initial 90 day period, loose diamonds, diamond stud earrings and diamond solitaire pendants may be exchanged for 80% of the original price if returned undamaged. The cost of labor and materials for setting, sizing and otherwise customizing may be deducted from the exchange value.

RETURNED CHECKS

All returned checks will be subject to a minimum fee of $25.00. If Ozel Fine Jewelry or its agents institute any action to enforce payment of a check returned for any reason, including stop payments, the buyer agrees to pay all costs associated with the collection, including but not limited to court costs and attorney fees.